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How to log on at GRC: Email

This guide explains how to access your student email, Canvas classes, Microsoft Office, campus computers, and online tools for your education.

Log In to Student Email

NEW: Your GRC Student Email Address and Password is your Campus-Wide Username and Password

How Does Student Email Work at Green River?

  • Green River College expects that every student will receive email at their College email address and will read email on a frequent and consistent basis
  • When students register for Green River College, an email account is then created for the student (usually takes a few days to be available).
    • If students are unable to access their email accounts they can request a password reset or ask a librarian for help
    • Need to locate your GRC email address? You can look it up at the Student Email site link below as well.

How To Log In to Your Student Email 

(click on image to enlarge)

Student Email Login - 3 steps

  1. Go to the GRC homepage (greenriver.edu)
  2. Go to Email Help
    • Either use Quick Links to the top right of the screen and click on Student Email Help
    • Or use Student Support Links at the very bottom of the screen and click on Student Email & Password Reset
  3. Choose the appropriate option
    • Student Email - to Sign In if you know your new @student.greenriver.edu email and password
    • Look Up my Email - if you need to find your new student email using your Last name, birth date, and SID
    • Set/ Reset your Password - to create or change your account password

General Information about Student Email:

  • Student have 25GB of file storage through the OneDrive (a feature available once students log in to their email accounts).
  • Student email accounts remain active, even after a student has left GRC.
    • To keep an account active, students need to log into their email accounts at least once every six months. If they do not, then:
      • Microsoft will consider their account inactive, disable the email and delete all the contents of their email
      • Any messages sent to the email while it is disabled will be rejected and students will not be able to recover them
      • The next time students log in, Microsoft will reactivate their email and then any new messages will be delivered to their mailbox

Fall 2021 - Transferring Old Emails to Your New Student Email Account

NOTE: Old student email accounts (ending with @mail.greenriver.edu) will be deactivated on December 10th, 2021. Before this date, you will need to transfer your emails and OneDrive files.

  • This page shows you how to transfer emails. Check the OneDrive page to also transfer your OneDrive files. Both steps are important!
  • There are 3 ways you can transfer the emails from your @mail.greenriver.edu account to your @student.greenriver.edu account. Click on each option tab in this box to see the 3 different ways.
  • Prior to doing these steps, you will need to activate your @student.greenriver.edu account.

Access Your Old Student Email Account

  • To access your old account. use your old username and password.
  • If you need to reset your password, request a manual reset.
  • The best way to access your old email is to login from incognito mode. This separates your old email from your new.
  • GRC will send alerts to both emails before old emails are deactivated. 

Option 1: Individually Select and Forward Messages

  1. Log in to your @mail.greenriver.edu account and select a message that you would like to be forwarded to your @student.greenriver.edu account
  2. Click on the Forward button (the right facing arrow) which will start a new email.
  3. In the TO address, type in your new @student.greenriver.edu account and then hit Send.
  4. You will need to do this for each message you would like to be sent to your @student.greenriver.edu account.

    Attach a Small Number of Emails to a New Message

Option 2: Create a Rule in your Old Email Account to Forward Messages

  1. Log in to your @mail.greenriver.edu account.
  2. Click on the Gear Icon on the top right of the tool bar to open up the settings menu.
  3. From the settings menu, select “View all Outlook settings”.
  4. Under Mail settings there is a “Rules” tab. Select it.
  5. Click on the “+” sign that says “Add New Rule”.
  6. Name Rule “Forward All Messages”.
  7. Add a Condition “Before” and set a date of 12/10/2021.
  8. Add an action “Forward to” then enter your @student.greenriver.edu account or whichever email account you would like to move email to.
  9. Make sure the “Stop processing More Rules” is selected.
  10. Click Save and on the date selected emails will be forwarded to your new account

Option 3: Using Desktop Outlook to Export Files

Exporting your files
  1. Log Into your @mail.greenriver.edu account on the desktop application of Outlook.
  2. At the top of your Outlook ribbon, Select File, then the Open & Export tab, then the Import/Export button.
  3. Select “Export to a file”, and then select Next.
  4. Select Outlook Data File (.pst), and select Next.
  5. Select the mail folder you want to back up and select Next.
  6. Choose a location and a name for your backup file, and then select Finish.
  7. If you want to ensure no one has access to your files, enter and confirm a password, and then select OK.
Importing Your files
  1. Log Into your @student.greenriver.edu account on the desktop application of Outlook.
  2. At the top of your Outlook ribbon, Select File, then the Open & Export tab, then the Import/Export button.
  3. Select “Import from another program or file”, and then click Next.
  4. Select Outlook Data File (.pst), and select Next.
  5. Browse to the .pst file you want to import. Under Options, choose how you want to deal with emails and contacts, and then choose Next.
  6. If you created a password, enter the password when prompted and click OK.
  7. If you want to ensure no one has access to your files, enter and confirm a password, and then select OK.
  8. If you're importing the contents of your .pst file into your Microsoft 365 mailbox, choose that mailbox here. You would enter your @student.greenriver.edu account here to have access to it on the Office365 web based email.
  9. Choose Finish. Outlook starts importing the contents of your .pst file immediately. When the progress box disappears, the import is finished. If you're importing your .pst file to your Microsoft 365 mailbox, you may see a message that it's trying to connect with Microsoft 365. This happens when the Internet connection is interrupted, even for a moment. Once your Internet connection is re-established, Outlook will continue importing the .pst file.

Important Email Tips

  • You need to be registered for class to find your new email address. Please wait until afternoon one business day after you register for class to try to create a password. 
  • If you are a returning GRC student and are having trouble logging in to your new email account, try clearing your browser's cache. 
  • Do not auto-forward your student email to another email. unfortunately that feature does not work and you will lose important GRC emails.
  • Need help turning off auto forwarding?: