Students are issued a student email address (ends in @student.greenriver.edu) when they apply to Green River College via ctcLink.
New Students
Click one of the links below
If you already have a GRC student email account (ends in @student.greenriver.edu), use QUICK LINKS on the GRC homepage (greenriver.edu) to locate your sign-in options
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Either scroll down to the bottom of the GRC homepage to Student Support links and click on Student Email or go to QUICK LINKS in the upper right corner and click on Student Email Help:
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If you need to look up your GRC email account that ends with @student.greenriver.edu:
Use the Password Reset option to reset an existing password
Green River College expects that every student will receive email at their College email address and will read email on a frequent and consistent basis. Important info for students, including official college communications to you, is sent via the student email address.
When students apply to Green River College, an email account is then created for the student (usually takes a few days to be available).
If you suspect
…then please follow the steps below in order to make sure that your account is safe to use and stops sending spam messages:
1. Reset your GRC student email account password and the passwords of any other accounts that use a similar password (your bank login, other email accounts, shopping sites, etc.) to a very different password
2. Check and delete as necessary any unintended forwarding in your student email account (in webmail, go to “Settings > View all Outlook settings > Mail > Forwarding”)
3. Check and delete as necessary any unintended rules in your student email account (in webmail, go to “Settings > View all Outlook settings > Mail > Rules”)
4. Check and sign out of any unknown devices that Office is signed into (in webmail, go to “Click on User icon (picture or initials) > My account > Apps and Devices” and if available under “Office”, click the down arrow by “DEVICES”, review the listed devices and click “sign out” as appropriate next to the device). This does not remove Office, but will disable it on the device (may take up to 72 hours) and will require the user to sign back in with their new password which the spammer should not know.
5. Configure Multi-Factor Authentication (MFA) on your GRC student email account by going to https://account.microsoft.com/account and logging in with your GRC student email account so that even if hackers figure out your password, they cannot log in to your account. See links below for help setting up MFA.
6. If your account was blocked from sending messages, then when you have completed the steps above, please email ithelpdesk@greenriver.edu to let us know and we will be able to unblock your account so that you can send out messages again
You need to have applied to Green River College (through ctcLink) to find your new email address. Please wait until afternoon one business day after you register for class to try to create a password.
If you are a returning GRC student and are having trouble logging in to your new email account, try clearing your browser's cache.
Do not auto-forward your student email to another email. Unfortunately, that feature does not work and you will lose important GRC emails.
Email passwords:
password must be 12 characters
The password cannot be one of the user's recently used passwords
The password cannot be too simple/contains words that Microsoft does not accept (ie password1234)
