If you are having technical issues, including logging into Canvas or your email, please contact the Student Technical Support Desk. They are trained to help you out with technical issues.
Should you need help with just Canvas, you can contact them anytime.
Make sure you have what you need to be successful in your online and virtual classes
*Mobile Devices: Not all features in Canvas will work on mobile devices such as smart phones or tablets. If you are using a mobile device, you can open Canvas in a browser or download the Canvas Student App (iOS | Android). We highly suggest doing major assignment and class work on a desktop or laptop computer.
Canvas supports the most recent update for each of the following browsers:
You will need Microsoft Word to complete assignments. Some assignments may require Excel, PowerPoint, or other Office tools.
Download Microsoft Office for Free through Green River
or
Use Microsoft Office 365 OneDrive Online
You will have technology problems. This is just an aspect of using technology. Expect it and have a back-up plan when it inevitably happens.
What you need:
If you have significant, long term problems with access to technology, contact your instructor for an extensions (not guaranteed) and studentsuccess@greenriver.edu for alternative technology as soon as you can.
Certain courses may require additional software or hardware, so check with the instructor the first day of class.
Join GRC's Counseling Services as they discuss how to best manage your time as a student and set yourself up for academic success. This interactive workshop will cover common roadblocks students encounter when managing their time and review easy to use techniques they can incorporate to get the most out of their day.
Your first point of contact and support is your instructor. You'll want to go directly to them for questions or help with the class when you're enrolled in their class. Contact them at least three times in a quarter, near the beginning, middle, and end. Even if these are simple emailed questions, dropping in on office hours, or scheduling an appointment. This allows you to build a relationship and lets the instructor know you're present and willing to do the work. It also helps you feel more comfortable reaching out if something should go wrong and you need an extension or assistance, not to mention the likelyhood of getting an extension.
Find them by one of the following methods:
Then use the section below on Netiquette to send them an email.
Just like in a face-to-face class, you may want to contact other students in your class to ask about what you missed, ask a clarifying question, or start a study group. In Canvas you can use the inbox tool, create your own group, and once you've met asynchronously you could use Conferences to meet up virtually.
For anything to do with your career path, registration, or goals for college you'll want to contact your advisor. They want to help you. Don't wait to reach out for help.
Simply stated, it's online etiquette (online social code of conduct).
Netiquette is a set of rules for behaving properly online. Classes with an online component require the use of good netiquette.
Here's how to use good email netiquette:
Here are some tips for good netiquette in an online discussion:
Contact your instructor if you feel bullied or unsafe on a discussion board.