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Technology: Technology Checkouts

Checkout Technology from the Library!

 

Laptop user at Holman Library
 
Holman Library has a limited number of technology items for student use! 
 
The library has:
  • laptops
  • headsets
  • wifi hotspots
  • webcams

Technology Checkout Policies and Procedures

Checkout Policies During COVID-19 and WA state's stay-at-home order

  • Students may checkout technology to take home for the quarter.
  • Students are responsible for the technology checked out to them.
  • Please read the full Green River laptop policies and contract (see below).

How to Request Items for Checkout

  • Students may request headsets directly through the library. Email librarian@greenriver.edu .
  • Students must request laptops, webcams, and wifi hotspots through Student Success. Email ssuccess@greenriver.edu . They will direct requests to the library.

Troubleshooting Technology Checkouts

Trouble with a Library Laptop? Try These Steps:

  1. First, contact the IT Student Help Desk:
    • Via Zoom
      • Meeting ID: 840888334
      • Open Hours: Monday - Thursday from 8 AM to 7 PM; Friday from 8 AM to 5 PM
    • By phone
      • 253-833-9111 ext. 2115
      • ​​​​​​​Voicemails are checked and answered during business hours
  2. If the help desk cannot support remotely, then they might suggest a laptop exchange. Contact the Circulation Desk to exchange laptops: circdesk@greenriver.edu . 
    • If there is an available laptop, circulation staff will schedule an appointment to exchange the laptop.
    • If there is no available laptop, circulation staff will schedule a time to pick up the laptop that is experiencing issues. They will have IT investigate that laptop.

Trouble with a Wifi Hotspot? Try These Steps:

  1. Check if the Jetpack hotspot is in a strong coverage area. Step outside if there is a weak signal strength indoors.
  2. Factory reset the device. Visit the Verizon page for details on how to do this.
  3. Power on the Jetpack.
  4. Let the Jetpack sit powered on and untouched for 30 minutes.
  5. If the Jetpack still does not connect, contact the Circulation Desk to see if there are any other hotspots available for exchange: circdesk@greenriver.edu .